Returns & Warranty Policy

Returns

We gladly accept returns of eligible products for refund within 30 days of purchase. Refunds will only be issued for the returned product, not for any shipping costs paid. Please note that you will be responsible for return shipping costs.

All products must be returned in the condition in which they were received, unused and undamaged, with original tags still attached. Product will not be accepted if labels have been removed. If product is returned in used condition, we are unfortunately unable to return it to you. 

At this point we cannot offer exchanges. If you would like an alternative product, please place another order.

Please contact customer service at CustomerService@packit.com to initiate a return or if you have any questions about the condition of your product.

Warranty policy

We stand behind the quality of our bags and guarantee all products purchased from www.packit.com or one of our authorized retailers with a 90-day warranty beginning on the date of purchase. For products eligible under our warranty policy, we will offer a replacement, no refund can be provided.

If you would like to submit a warranty claim, please contact customer service at CustomerService@packit.com and include the following:

1. Photographs of the defect
2. Proof of purchase
   

Warranty claims will be approved at our discretion. Please note that our warranty does not cover damage resulting from improper use, normal wear and tear, accidents, or improper handling.

For purchases from one of our authorized retailers, we ask that you first contact them directly for any warranty claims. If the product is defective within 90 days of purchase but beyond the store’s/online company’s policy for return or exchange, PackIt will honor our 90-day limited manufacturer’s warranty. 

Please contact customer service at CustomerService@packit.com with a photo and proof of purchase to begin the warranty claim process.