Q: Does my PackIt come with a manufacturer's warranty?

A: Yes, the PackIt comes with a Manufacturer's Limited Warranty: This product is covered by a limited warranty within 90 days of purchase against manufacturing defects. This warranty does not cover damage resulting from improper use, normal wear and tear, accidents, or improper handling.

 

Q: How do you begin the warranty claim process?

A: If the replacement request is determined to be within 90-days of purchase, the following information must be provided to Customer Service at  CustomerService@packit.com : 

  • Proof of purchase - Must provide a scan, screenshot or photo of receipt
  • Picture of the entire product
  • Picture of the defect on the product (this can be included in the image above if defect is noticeable there)
  • Picture of the care tag label in the bag showing the RN# (for Freezable Bags)
  • Shipping location to where the replacement product should be delivered